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Support Services Coordinator

2 months ago

Silver Spring, Maryland, United States Maverick Marketing Full time

Join Our Team as a Full-Time Entry-Level Customer Experience Associate:

Maverick Marketing is a progressive business management firm that prioritizes the well-being of our team members. We take pride in fostering an inclusive workplace that embraces professionals from diverse backgrounds. This rich diversity within our Customer Experience Associate team enhances our culture and work environment. We cultivate a familial atmosphere where every voice is valued and celebrated. Our commitment to the development of our Customer Experience Associates is significant, focusing on comprehensive training and growth opportunities.

As an Entry-Level Customer Experience Associate, your responsibilities will include:

  • Engaging with customers to provide friendly and informative responses to their inquiries.
  • Addressing complex customer questions while maintaining a positive and solution-oriented approach.
  • Mastering our sales strategies to effectively navigate customer negotiations, ensuring high closing rates and customer loyalty.
  • Facilitating the creation of purchase orders and managing the onboarding process for clients.
  • Establishing new accounts and efficiently integrating them into our CRM, responding promptly to all account-related inquiries.
  • Actively participating in ongoing training and opportunities for skill enhancement.