Desktop Support Specialist

4 weeks ago


Silver Spring, Maryland, United States Information Management Services Full time

Desktop Support Technician

We are seeking a skilled Desktop Support Technician to join our team at Information Management Services, Inc. This is a unique opportunity to work with a diverse group of people who share a passion for product quality, customer satisfaction, and enjoying what they do.

Key Responsibilities:

  • Provide hands-on technical support to our users, who work with a wide variety of industry-standard applications on hundreds of servers.
  • Assist the team with responding to technical issues, ranging from routine to complex and challenging.
  • Perform hardware upgrades for PCs and thin clients, as well as Windows and software application installations, configurations, and troubleshooting.
  • Assist with the maintenance of the corporate hardware inventory.
  • Assist with other user support-related duties as assigned.

Requirements:

  • BA/BS degree in a STEM field from an accredited institution, with a 2.9+ GPA.
  • AA/AS degree in a STEM field from an accredited institution, with a 2.9+ GPA and 2 years of IT professional work experience.
  • 0-3 years of professional user desktop support experience.
  • Demonstrated proficiency with administration of MS Windows desktop operating systems.
  • Demonstrated foundational understanding of programming logic (PowerShell, Bash, etc.).
  • Familiarity with MS System Center or another configuration management tool preferred.
  • Demonstrated strong verbal and written communication skills.
  • Demonstrated ability to relay technical information to users in layman terms.
  • Demonstrated strong problem-solving and analytical skills.
  • Demonstrated customer service skills.
  • Excellent attention to detail and organization skills.
  • Must be able to multi-task, meet deadlines, and work within a team.
  • Strong presentation skills preferred.
  • Ability to use a personal vehicle for local travel.
  • Ability to obtain and maintain a Public Trust security designation.


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