Resident Services Coordinator

2 weeks ago


Silver Spring, Maryland, United States AION Management LLC Full time
Job Summary

AION Management LLC is seeking a highly skilled Resident Services Coordinator to join our team. As a key member of our community, you will be responsible for delivering exceptional customer service to residents and guests, ensuring a seamless and enjoyable living experience.

Key Responsibilities
  • Manage administrative requests from residents, ensuring timely follow-up and resolution.
  • Distribute packages and sign for deliveries, maintaining a high level of professionalism and attention to detail.
  • Record resident service requests and collaborate with team members to ensure prompt and effective resolution.
  • Assist with administrative tasks, such as assembling move-in packets and lease packets, to ensure a smooth onboarding process.
  • Issue guest parking passes and notify the Business Manager of any unauthorized vehicles, maintaining a secure and respectful environment.
  • Maintain schedules for party rooms, media rooms, and other events, ensuring seamless execution and resident satisfaction.
  • Receive and distribute office mail, maintaining a high level of organization and attention to detail.
  • Audit and reconcile KeyTrak daily and weekly, ensuring accurate and up-to-date records.
  • Ensure all service requests are followed up within 24 hours, maintaining a high level of responsiveness and resident satisfaction.
  • Complete other tasks as assigned by the Business Manager, demonstrating flexibility and a commitment to excellence.
Requirements
  • High school diploma or equivalent.
  • 1-2 years of customer service or sales experience.
  • Availability to work during designated shifts every day of the year, including weekends and holidays, but excluding vacation and sick hours.
  • Excellent computer and telephone skills.
  • Knowledge of intranet applications, printers, multi-line telephones, fax machines, and photocopiers.
  • Excellent English communication skills, both verbal and written.
  • Valid driver's license.


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