Essential Support Coordinator

1 month ago


Silver Spring, Maryland, United States A Wider Circle Full time
Job Title: Essential Support Coordinator

Job Summary:

A Wider Circle is seeking an Essential Support Coordinator to join our team. In this role, you will provide direct services to clients in person, on the phone, and electronically, serving as a primary point of contact and support for hundreds of families each year.

Key Responsibilities:

  • Oversee the client appointment process for furniture, baby items, and/or professional clothing from start to finish, with sensitivity and maturity.
  • Respond to high-volume inbound and outbound client calls in a timely manner, serving as the primary point of contact for incoming calls to the Essential Support program.
  • Input all data for appointments, calls, and other relevant interactions, ensuring every detail is clean and accurate.
  • Communicate and collaborate with other teams to ensure smooth functioning of all client appointments.
  • Connect clients to other programs offered by A Wider Circle, and to resource navigators for help securing resources outside of the organization as needed.

Requirements:

  • Associate's Degree in social work, human services, psychology, or related field.
  • One year of experience working in customer service and/or an office environment.
  • Excellent interpersonal and customer service skills.
  • Good verbal and written communication skills.
  • Ability to demonstrate compassion to a range of clients experiencing poverty and other stressors.

Preferred Qualifications:

  • Bachelor's Degree in social work, human services, psychology, or related field.
  • Two years of experience working in a customer service or professional office setting.
  • Experience working with individuals and families living in poverty.
  • Conversational proficiency or fluency in another language besides English.

Work Environment:

The Coordinator will work in a shared office space in Silver Spring, Maryland, typically five consecutive days per week Tues-Sat. After demonstrated proficiency with key tasks, one work-from-home day per week will be allowed, during which time the focus will be on returning client calls.

Benefits:

  • Dental Insurance
  • Health Insurance
  • Health Savings Account
  • Life Insurance
  • Paid Parental Leave
  • Tuition Reimbursement
  • Short-term Disability
  • Vision Insurance

A Wider Circle is committed to having a team that is diverse and ensuring that all qualified applicants will receive consideration without regard to race, color, gender (including gender identity or expression), religion, national origin, sexual orientation, disability, age, veteran status, or other non-merit factors. We are proud to be an equal opportunity employer.


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