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Guest Service Representative

2 months ago

Honolulu, Hawaii, United States Highgate Hotels Full time
Job Summary

The Guest Service Agent (On-Call) is a key member of the Front Office team, responsible for providing exceptional service to guests during their stay. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.

Key Responsibilities
  • Guest Service: Greet and welcome guests, respond to inquiries, and resolve issues in a timely and professional manner.
  • Front Desk Operations: Manage the front desk, including check-in, check-out, and room assignments.
  • Communication: Effectively communicate with guests, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a courteous and professional manner.
  • Teamwork: Collaborate with other departments to ensure guest satisfaction and hotel efficiency.
Requirements
  • Education: High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
  • Experience: Previous experience in a hotel or hospitality setting preferred.
  • Skills: Excellent communication and problem-solving skills, ability to multitask, and a warm and friendly demeanor.
  • Physical Demands: Ability to stand for long periods, lift up to 20 pounds, and move around the hotel as needed.
What We Offer

Highgate Hotels is committed to providing a positive and supportive work environment. As a Guest Service Agent, you will have the opportunity to work with a dynamic team, develop your skills and knowledge, and contribute to the success of our hotel.