Technical Support Services Director
7 days ago
Key Responsibilities:
- Oversee the technical support team to ensure seamless service desk operations and adherence to service level agreements.
- Direct daily operations, resolve technical issues, and maintain technical expertise to provide advanced consultation to stakeholders.
- Advocate for exceptional customer service, ensuring positive interactions and overall client satisfaction.
- Strategically schedule staff, manage the call and ticket queue, review new applications, and drive continuous improvement initiatives.
- Maintain accountability for key performance metrics and oversee training material development.
Impact and Culture:
The Manager, Technical Support Services will positively impact UCSF's operations and culture by ensuring UCSF's IT database infrastructure is operable, secure, efficient, and effective in service of the University's mission.
This role will execute UCSF's vision while modeling UCSF's culture and values, driving excellence in service delivery and supporting the University's strategic objectives.
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