Technical Support Director

5 days ago


San Francisco, California, United States Bull City Talent Group Full time
Bull City Talent Group Job OpeningService Desk Manager Position

We are seeking a highly skilled Service Desk Manager to join our team at Bull City Talent Group in San Francisco, CA.

About the Role

The successful candidate will oversee a small team onsite and be responsible for managing end-user support, systems, and resources. This role requires strong leadership and analytical skills, with the ability to work on diverse scope issues and make informed decisions.

Key Responsibilities:

  • Develop and implement strategies to meet service level agreements and goals.
  • Manage a team of support technicians and ensure they have the necessary resources to perform their duties effectively.
  • Collaborate with stakeholders to identify business needs and develop solutions that meet those needs.
  • Maintain accurate records and reports to track team performance and identify areas for improvement.
  • Ensure that all team members adhere to company policies and procedures.

Requirements and Qualifications:

  • Bachelor's degree in Computer Science, Information Systems, or related field.
  • At least 8 years of experience in service desk management or a related field.
  • Strong technical skills, including experience with Windows desktop support and service desk software.
  • Excellent leadership and communication skills, with the ability to manage a team and collaborate with stakeholders.
  • Knowledge of industry trends and best practices in service desk management.

What We Offer:

  • A competitive salary range of $120,000 - $160,000 per year.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • Generous paid time off and holidays.
  • Opportunities for professional growth and development.

About Bull City Talent Group:

Bull City Talent Group is a leading provider of staffing services in the San Francisco Bay Area. We specialize in placing talented professionals in temporary and permanent roles across a variety of industries. Our team of experts is dedicated to delivering exceptional service and results-driven solutions to our clients and candidates.



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