Technical Support Director
5 days ago
We are seeking a highly skilled Service Desk Manager to join our team at Bull City Talent Group in San Francisco, CA.
About the RoleThe successful candidate will oversee a small team onsite and be responsible for managing end-user support, systems, and resources. This role requires strong leadership and analytical skills, with the ability to work on diverse scope issues and make informed decisions.
Key Responsibilities:
- Develop and implement strategies to meet service level agreements and goals.
- Manage a team of support technicians and ensure they have the necessary resources to perform their duties effectively.
- Collaborate with stakeholders to identify business needs and develop solutions that meet those needs.
- Maintain accurate records and reports to track team performance and identify areas for improvement.
- Ensure that all team members adhere to company policies and procedures.
Requirements and Qualifications:
- Bachelor's degree in Computer Science, Information Systems, or related field.
- At least 8 years of experience in service desk management or a related field.
- Strong technical skills, including experience with Windows desktop support and service desk software.
- Excellent leadership and communication skills, with the ability to manage a team and collaborate with stakeholders.
- Knowledge of industry trends and best practices in service desk management.
What We Offer:
- A competitive salary range of $120,000 - $160,000 per year.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- Generous paid time off and holidays.
- Opportunities for professional growth and development.
About Bull City Talent Group:
Bull City Talent Group is a leading provider of staffing services in the San Francisco Bay Area. We specialize in placing talented professionals in temporary and permanent roles across a variety of industries. Our team of experts is dedicated to delivering exceptional service and results-driven solutions to our clients and candidates.
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