Technical Support Specialist

7 days ago


San Francisco, California, United States AppsFlyer Full time

Key Responsibilities:

  • Provide top-notch support to customers, ensuring their technical issues are resolved efficiently and effectively.
  • Collaborate with cross-functional teams, including R&D and Product, to drive product enhancements and resolve customer escalations.
  • Develop and maintain the client Knowledge Base, enriching it with relevant technical information.
  • Lead support improvement processes, driving innovation and excellence in customer support.

Requirements:

  • 2+ years of experience in Support Engineering or a related field.
  • Passion for solving customer issues in a fast-paced environment.
  • Strong technical skills, including SQL querying and data management.
  • Excellent written and verbal communication skills.
  • Ability to learn new technologies quickly and adapt to changing priorities.
  • Knowledge of programming languages and technical aptitude for learning mobile marketing ecosystems.

Bonus Points:

  • Web/mobile marketing and digital advertising experience.
  • Background in web/SKD/mobile development or QA.
  • Ability to integrate, test, and troubleshoot mobile SDKs.

About Us:

As a global company with 25 offices across 19 countries, we celebrate diversity and promote equal opportunities for all employees. We value curiosity, innovation, and collaboration, and we're committed to providing the best possible support to our customers.



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