Healthcare Practice Supervisor

1 week ago

Clearwater, United States Women's Care Full time

Job Details

Overview

Women's Care, established in 1998, stands as a premier women's healthcare organization in the United States, committed to delivering exceptional care for women throughout their reproductive journey and beyond. With a network of over 100 locations and more than 400 OB/GYNs and specialists nationwide, Women's Care offers extensive patient services in areas such as obstetrics, gynecology, gynecologic oncology, urogynecology, gynecologic pathology, breast surgery, genetic counseling, maternal fetal medicine, laboratory services, and fertility treatments.

The Healthcare Practice Supervisor is tasked with overseeing all facets of practice operations within the unit and is responsible for the overall management of both business and clinical functions. This role involves directing daily operations, managing personnel and performance metrics, maintaining budgetary and inventory oversight, and ensuring adherence to all policies, procedures, and regulations, while delivering top-tier customer service.

Key Responsibilities:

Ensure the smooth operation of daily activities within the practice, fostering collaboration among staff and providers, and maintaining key performance indicators through regular team meetings. Collaborate with operational leaders and the Talent Acquisition team to support recruitment efforts and establish a staffing model that aligns with practice goals. Oversee patient access and provider scheduling processes to streamline workflows, enhance provider utilization, and improve patient access. Manage front desk operations to minimize errors, boost financial performance, and elevate patient satisfaction. Support clinical teams and work alongside the compliance team to guarantee adherence to regulatory standards. Review and address distribution requests from partners. Provide monthly operational reviews to physicians and partners, highlighting individual productivity metrics. Collaborate with providers to create ongoing access and capacity plans that enhance provider productivity and satisfaction. Address marketing inquiries and resolve complaints as necessary. Mentor and coach staff to foster development, engagement, retention, and growth opportunities. Manage daily inputs and outputs that impact financial outcomes. Ensure facilities are well-maintained and reflect the quality and brand of Women's Care. Ensure compliance with safety and regulatory standards, partnering with the compliance team to maintain a safe environment that meets internal policies. Oversee the onboarding and training of new providers to meet revenue and growth objectives. Manage inventory, equipment, and supplies, ensuring effective controls are in place for cost management. Investigate and resolve billing discrepancies in collaboration with operations leadership. Oversee patient satisfaction for all services, addressing complaints and customer service issues as needed. Monitor medical equipment for proper usage and functionality. Represent the practice in organizational meetings, contributing to discussions and decision-making as appropriate. Uphold and embody the mission and core values of Women's Care. Ensure compliance with all HIPAA regulations and guidelines. Perform other duties as assigned.

Qualifications:

A bachelor's degree in management or a healthcare-related field is preferred. For higher-level positions, a bachelor's degree is required, with a master's degree preferred. A minimum of 3 years of progressive experience in a medical practice setting, with OBGYN experience preferred. For higher-level positions, 5 years of experience is required. Proficiency in computer systems, particularly EMR systems, preferably eClinicalWorks (eCW). Familiarity with medical terminology, billing processes, and insurance reimbursement. Understanding of healthcare financial management and profit and loss statements. Dependability, reliability, and punctuality are essential. Strong leadership skills with experience in conflict resolution. Excellent judgment and a commitment to ethical standards. Ability to influence and lead teams effectively. Strong critical thinking skills to identify solutions to problems. Attention to detail and accuracy are crucial. A professional demeanor and positive attitude are expected. Ability to work collaboratively in team settings, offering support to colleagues and resolving conflicts respectfully.

Why Join Women's Care?

We Offer:

Competitive compensation package Comprehensive health, dental, and vision benefits Paid time off and holidays 401k retirement plan An opportunity to positively impact patients' lives every day

Women's Care has experienced significant growth over the years and is poised for further expansion into new markets. With the dedication of our employees, we remain committed to our mission of 'Improving the Health of Women Every Day.' At Women's Care, we CARE about our patients and uphold our core values.

C ompassion & Empathy: Treating patients as valued friends and family

A ccountability: Taking responsibility for our actions and behaviors

R espect: Acting with respect in every interaction

E xcellence & Quality: Delivering the safest, highest quality of care

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