Healthcare Operations Manager

2 weeks ago

Clearwater, United States Women's Care Full time

Job Details

Overview

Women's Care, established in 1998, stands as a premier women's healthcare organization in the United States, committed to delivering exceptional care for women throughout their reproductive journey and beyond. With over 100 locations and a network of more than 400 OB/GYNs and specialists nationwide, Women's Care offers a wide range of patient services including obstetrics, gynecology, gynecologic oncology, urogynecology, gynecologic pathology, breast surgery, genetic counseling, maternal fetal medicine, laboratory services, and fertility treatments.

The Healthcare Operations Manager plays a pivotal role in overseeing all facets of practice operations within the unit, ensuring accountability for both business and clinical functions. This position is tasked with managing daily site operations, supervising staff performance, maintaining budgetary and inventory oversight, and ensuring adherence to all relevant policies, procedures, and regulations, while striving to deliver the highest standard of customer service.

Key Responsibilities:

Facilitate the efficient daily operations of the practice, fostering collaboration among staff and providers, and maintaining key performance metrics. Collaborate with operational leaders and the Talent Acquisition team to support recruitment efforts and establish a staffing model that aligns with practice goals. Oversee patient access and provider scheduling workflows to streamline processes, enhance provider utilization, and improve patient access. Manage front desk operations to minimize errors, enhance financial performance, and boost patient satisfaction. Support clinical teams and work with the compliance team to ensure adherence to regulatory standards. Review and address distribution requests from partners. Provide monthly operational reviews to physicians and partners, highlighting individual productivity metrics. Collaborate with providers to create ongoing access and capacity plans that enhance provider productivity and satisfaction. Address marketing inquiries and customer feedback promptly. Mentor and coach staff to promote professional development and engagement. Oversee daily management of inputs and outputs that influence financial outcomes. Ensure facilities are well-maintained and reflect the quality and brand of Women's Care. Ensure compliance with safety and regulatory standards, partnering with the compliance team to maintain a safe environment. Facilitate the onboarding and integration of new providers to meet revenue and growth objectives. Manage inventory, equipment, and supplies, ensuring proper controls are in place for expense management. Collaborate with operations leadership to resolve billing discrepancies as needed. Oversee patient satisfaction metrics and address any service-related complaints. Monitor medical equipment for proper use and functionality. Represent the practice in organizational meetings, contributing to discussions and decision-making. Uphold the mission and core values of Women's Care in all interactions. Ensure compliance with HIPAA regulations and guidelines. Perform other duties as assigned.

Qualifications:

A bachelor's degree in management or a healthcare-related field is preferred; a master's degree is preferred for higher-level positions. A minimum of 3 years of progressive experience in a medical practice setting, with OBGYN experience preferred; 5 years is required for higher-level positions. Proficiency in computer systems, particularly EMR systems, with a preference for eClinicalWorks (eCW). Familiarity with medical terminology, billing processes, and insurance reimbursement. Understanding of healthcare financial management and P&L principles. Dependability, reliability, and punctuality are essential. Proven leadership skills with experience in conflict resolution. Strong judgment, dependability, and conscientiousness. High ethical standards and integrity are crucial. Ability to lead and influence team members effectively. Critical thinking skills to identify and solve problems. Attention to detail and accuracy is vital. A professional and positive demeanor is expected. Ability to work collaboratively in team settings, offering support and resolving conflicts while treating patients and colleagues with respect.

Why Join Women's Care?

We Offer:

Competitive compensation package Comprehensive health, dental, and vision benefits Paid time off and holidays 401k retirement plan An opportunity to positively impact patients' lives daily

Women's Care has experienced significant growth over the years and is poised for further expansion into new markets. With the dedication of our employees, we remain committed to our mission of 'Improving the Health of Women Every Day.' At Women's Care, we CARE about our patients and uphold our core values.

C ompassion & Empathy: Treating patients like valued friends and family

A ccountability: Taking responsibility for our actions and behaviors

R espect: Acting respectfully in every interaction

E xcellence & Quality: Providing the safest, highest quality of care

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