Retail Operations Supervisor

2 weeks ago


Long Beach, California, United States 5.11 Tactical Full time

Retail Operations Supervisor

Job Category: RETAIL/MERCH Requisition Number: ASSIS03077

Overview

At 5.11 Tactical, we are pioneers in creating specialized gear designed for the most challenging missions. Our guiding principles shape our culture: Trusted, Responsive, Accountable, and Committed.

5.11 Tactical has become the leading name in tactical apparel and gear, renowned for our commitment to innovation and quality. Our strong relationships with Law Enforcement, Special Forces, and First Responders allow us to develop products that meet the highest standards of performance and comfort.

Position Summary:

We are looking for a dedicated and service-oriented Retail Operations Supervisor to join our team. This role is essential in providing an outstanding brand experience, fostering customer relationships, and achieving sales objectives.

Key Responsibilities:

  • Enhance Brand Experience: Lead by example in embodying 5.11's values and service standards to ensure an exceptional customer experience.
  • Collaborate with Merchandising: Work alongside the merchandising team to implement product displays and identify opportunities for improvement.
  • Manage Merchandise Operations: Oversee merchandise processing and ensure the sales floor meets brand standards.
  • Customer Engagement: Create a customer-centric environment that fosters loyalty and builds lasting relationships.
  • Sales Performance: Monitor and support sales goals, contributing to the store's profitability.
  • Team Development: Assist in recruiting, training, and evaluating team members to ensure a high-performing team.
  • Operational Excellence: Ensure compliance with safety and security protocols to protect store assets.

Qualifications:

To excel in this role, candidates should possess:

  • A Bachelor’s Degree and/or 2-4 years of supervisory experience in retail, preferably in outdoor apparel or gear.
  • Exceptional customer service skills and the ability to drive customer loyalty.
  • Strong analytical and strategic thinking abilities.
  • Effective communication skills across all organizational levels.
  • Flexibility to work evenings and weekends as needed.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

Our Ethos:

At 5.11 Tactical, we empower our team members to lead and excel. Our ethos emphasizes trust, responsiveness, accountability, and commitment, ensuring that we consistently deliver exceptional results.

We are an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace.



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