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Retail Store Supervisor

2 months ago

Long Beach, California, United States 5.11 Tactical Full time
Job Summary

We are seeking an exceptional Retail Assistant Manager to join our team at 5.11 Tactical. As a key member of our retail operations team, you will be responsible for delivering an exceptional brand experience, building and maintaining customer relationships, and achieving store sales goals.

Key Responsibilities
  • Deliver Overall Brand Experience
    • Direct and model 5.11's Ethos, Values, Mission, and Service standards to provide an elevated customer experience.
    • Work closely with the 5.11 Tactical Merchandising Team to coordinate merchandising updates, identify opportunities, and support long-term strategies.
    • Lead and delegate merchandise processing, replenishment, and recovery of sales floor to brand standards.
    • Ensure all alterations and embellishments are executed according to department specs.
    • Model an efficient and satisfying cash-wrap experience.
    • Ensure housekeeping duties are completed to maintain a neat, clean, and professional store experience.
  • Build Customer Relationships
    • Create an environment that maintains a 100% focus on the customer.
    • Model selling behaviors to build customer relationships and brand loyalty.
    • Model and support the use of store tools and systems to nurture customer relationships.
    • Develop and guide efforts to establish relationships with local public safety organizations.
  • Achieve Results
    • Accountable for store and individual sales goals.
    • Help to attract, recruit, hire, and train high-caliber leadership team members and service specialists.
    • Assist in assessing team performance and provide feedback using both informal and formal methods.
    • Ensure all team members are working together to create a positive environment and help to resolve issues.
    • Support the store manager with the execution of the store labor schedule.
    • Help manage store controllable expenses.
    • Protect the assets of the store through the implementation of loss prevention practices.
    Qualifications
    • Bachelor's Degree and/or 2-4 years of retail store supervisory experience in outdoor apparel and/or gear preferred.
    • Ability to provide a superior customer experience and drive customer loyalty.
    • Ability to assess talent and manage performance.
    • Proven business acumen with strategic and analytical skills.
    • Ability to effectively communicate with all levels of an organization.
    • Must have flexibility in schedule to work evenings and weekends.
    • Proficiency in Microsoft Office programs (Excel, Word, and Outlook).
    • While performing the duties of this job, the employee is regularly required to stand, lift, walk, and reach overhead.
    • Must occasionally lift and/or move up to 15 pounds.
    • Ability to use a POS system.
    Our Ethos

At 5.11 Tactical, everyone has the opportunity to be a leader and perform in an exceptional manner. We strive to uphold our Ethos, which defines our culture: Trusted, Responsive, Accountable, and Committed.

Trusted

We strive to create trust in everything we do, starting with self-trust and relationship trust. We work on the components of integrity, intent, capability, and results.

Responsive

We listen to the needs of our end-user professionals, then develop, produce, and deliver solutions to their problems. Each of us chooses to be a leader and takes charge of what is within our circle of influence.

Accountable

We seek to achieve results with a bias for action. We like to compete and be measured against the most demanding standards to ensure our continued success.

Committed

We overcome obstacles to accomplish our goals and support our team members when challenges arise. We complete commitments and seek to over-deliver relative to expectations.