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Retail Operations Supervisor
2 months ago
???? **Privacy Notice**
**Retail Team Lead**
Position Overview
As a Retail Team Lead at NorCal Cannabis Co, you will work closely with the management team to ensure smooth operations within the store. Your exceptional communication skills will be vital as you interact with various levels of the organization, while also guaranteeing complete customer satisfaction. Your role will focus on elevating customer service standards, motivating your team, and maintaining high levels of efficiency and productivity.
**Key Responsibilities**
- Supervise daily store operations and guide Associates to engage effectively in promoting our values and achieving sales targets.
- Set a positive example by achieving personal sales and key performance indicators (KPIs) while encouraging Associates to do the same.
- Drive sales growth by creating enthusiasm among the team regarding new products and services.
- Ensure all Associates are well-informed about product knowledge, promotions, and in-store events.
- Address customer complaints and concerns promptly, ensuring resolutions positively impact the customer experience.
- Foster a welcoming environment that promotes trust and empowers employees, enhancing engagement.
- Assist store leaders by providing constructive feedback to improve financial performance and customer satisfaction.
- Oversee operational standards, including visual merchandising, inventory accuracy, and promotional displays.
- Maintain inventory management practices, including cycle counts and loss prevention strategies.
- Engage actively in community events and outreach programs to strengthen community relations.
- Stay informed about compliance with cannabis laws and regulations, ensuring adherence to operational procedures.
**Qualifications**
- Proactive and energetic, with a strong sense of urgency in tackling challenges.
- Collaborative mindset, building partnerships to achieve shared goals.
- Effective communicator, capable of delivering clear messages tailored to diverse audiences.
- Strong decision-making skills, ensuring timely and effective resolutions.
- Self-aware, using feedback and reflection to understand personal strengths and areas for improvement.
- Results-driven, consistently achieving individual and store objectives.
- Accountable, upholding commitments and fostering trust through integrity.
- Adept at managing complex information to solve problems effectively.
- Customer-focused, prioritizing relationship-building and delivering tailored solutions.
- Process-oriented, continuously seeking improvements in operational efficiency.
- Prior experience in retail, hospitality, or the cannabis industry is advantageous.
- Willingness to work flexible hours, including evenings and weekends.
- Adherence to company policies and code of conduct.
- Minimum age requirement of 21 years.
**Company Overview**
NorCal Cannabis has been a pioneer in the legal cannabis industry since 2015, specializing in cultivation, distribution, and retail. Our mission is to connect the rich heritage of cannabis with its promising future, ensuring that every aspect of our operations—from cultivation to retail—is meticulously managed. We are committed to serving our community and fostering a diverse and inclusive workplace.
**Our Core Values:**
- Integrity in Growth
- Community Engagement
- Ambitious Development
- Belief in the Positive Impact of Cannabis
We recognize the importance of diversity and are dedicated to creating an equitable workplace for all. At NorCal Cannabis, we strive to contribute positively to society and the environment, ensuring our business practices reflect our commitment to sustainability.
