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Front Desk Representative

2 months ago

Grand Rapids, Michigan, United States TownePlace Suites Seattle Southcenter Full time
{"title": "Front Desk Agent", "description": "Deliver Exceptional Guest Experiences

As a Front Desk Agent at TownePlace Suites Seattle Southcenter, you will be the first point of contact for our guests, setting the tone for their stay. Your warm and welcoming demeanor will make a lasting impression, ensuring our guests feel valued and cared for.

We offer a comprehensive benefits package, including group insurance, paid time off, and a company-matched 401(k) plan. You will also have access to life enrichment benefits, such as hotel benefits, an employee assistance program, and leadership development opportunities.

Responsibilities:

  • Provide a seamless check-in and check-out experience for our guests.
  • Handle guest requests and complaints in a professional and courteous manner.
  • Offer recommendations and directions to local attractions and facilities.
  • Utilize proper phone etiquette and cash handling procedures.
  • Collaborate with other departments to ensure guest satisfaction.

Qualifications:

  • Previous customer service experience in a fast-paced environment.
  • Strong verbal and written communication skills.
  • Ability to read, write, type, and use basic technology.
  • Physical stamina to stand for long periods and lift up to 25 pounds.

We are seeking a motivated and customer-focused individual to join our team. If you are a team player with a passion for delivering exceptional guest experiences, we encourage you to apply.", "lang_code": "en-US"}