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Field Service Representative

2 months ago

Hillsboro, United States KLA Full time

Job Summary

KLA is seeking a highly skilled and experienced Customer Service Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction and loyalty to our company.

Key Responsibilities

  • Provide technical support to customers, encompassing system commissioning, breakdown repairs, and preventative maintenance support.
  • Develop and maintain close working relationships with customers to enable the company to sell its product portfolio.
  • Provision of feedback to enable the proactive identification of product and business process improvements.
  • Timely completion of all field reports.
  • Perform other duties as required.

Requirements

  • Bachelor of Science Degree in Electronics or Engineering (or equivalent work experience).
  • Solid background in electronics, RF theory, mechanical engineering, vacuum technology, and basic knowledge of plasma processing equipment.
  • Demonstrated ability to troubleshoot and diagnose RF, Pneumatic, Vacuum, Electronic (AC and DC), PLC, DeviceNet, and Computer issues to the component level.
  • Working knowledge of MS DOS, Windows software, and MS Office products.
  • Excellent communication and customer interfacing skills.
  • Good organizational skills.
  • Adaptable approach to working hours, locations, and conditions.
  • Flexible approach to work responsibilities, enabling both independent and team working.
  • Ability to work alone or unsupervised for extended periods, often in difficult conditions.
  • Systematic and logical approach to problem-solving.
  • Ability to travel > 50% of time to support the customer base as required.

Physical Requirements

  • Must be able to travel > 50% to support the customer base as required.
  • Lift 50 lbs. overhead occasionally.
  • Lifting 50 lbs. frequently.
  • Bend from the waist.
  • Lift items overhead safely.
  • Work on hands and knees or on their back while servicing equipment.
  • Be able to bend and twist to gain access to service the equipment.
  • Read and interpret schematics.
  • Read and interpret signs, placards, and manuals.
  • View the full color spectrum.
  • Be able to work standing at the system in up to 2-hour intervals.
  • Perform a system chamber clean, which requires the following:
    • Remove all chamber components such as turbo pump, source parts, and electrode.
    • Perform a chamber clean with the use of scotchbrite to scrub the chamber walls.
    • Reassemble the cleaned chamber parts and achieve an acceptable chamber LUR.

Working Conditions

  • Work autonomously.
  • Work in a product wafer fab clean room environment.

Benefits

KLA offers a total rewards package that is competitive and comprehensive, including but not limited to:

  • Medical, dental, vision, life, and other voluntary benefits.
  • 401(K) including company matching.
  • Employee stock purchase program (ESPP).
  • Student debt assistance.
  • Tuition reimbursement program.
  • Development and career growth opportunities and programs.
  • Financial planning benefits.
  • Wellness benefits, including an employee assistance program (EAP).
  • Paid time off and paid company holidays.
  • Family care and bonding leave.

Equal Opportunity Employer

KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, or any other status protected by applicable law.