Field Service Engineer

2 days ago

Hillsboro, United States Lam Research Full time
The Group You'll Be A Part Of

Lam Research's Customer Support Business Group is dedicated to delivering exceptional customer support throughout the lifecycle of our customers' equipment. Our team focuses on driving performance, productivity, safety, and quality of our customers' installed base performance, and delivering service and lifecycle solutions for their most critical equipment and processes.

The Impact You'll Make

As a Field Service Engineer at Lam Research, you will play a critical role in ensuring the operational excellence of our complex semiconductor equipment. You will be on the front lines, understanding customer needs and collaborating with various teams to deliver solutions that meet and exceed customer expectations.

What You'll Do
  1. Provide high-quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam's complex electro-mechanical and electronic systems at customer sites.
  2. Perform analytical problem-solving, troubleshooting, conduct diagnostics, and isolate issues to the component level, and take corrective actions to minimize downtime, system interruptions, and equipment malfunctions.
  3. Stay up-to-date on semiconductor capital equipment and Lam products through learning, training, and certification.
  4. Assist in complex field modifications and updates, maintaining records and reports to coordinate activities between Lam and the customer.
  5. Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.
  6. Troubleshoot and create customer response action plans to support customer needs.
  7. Transparently discuss opportunities and challenges with customers to increase trust.
  8. Provide technical instruction and mentoring for more junior engineers.
Who We're Looking For

We are seeking a highly skilled and experienced Field Service Engineer to join our team. The ideal candidate will have a strong background in electronics, engineering, or a related field, and a minimum of 5 years of experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment.

The successful candidate will be proficient in interpreting electrical and mechanical schematics, diagrams, and operation manuals, and able to work in a clean room environment while wearing personal protective safety equipment. They will also be able to travel frequently, domestically and internationally, based on customer needs.

Our Commitment

Lam Research is committed to equal opportunity in employment and non-discrimination in employment policies, practices, and procedures. We believe in creating a diverse and inclusive work environment that values and empowers every individual to achieve their full potential.

We offer a variety of work location models based on the needs of each role, including On-site Flex and Virtual Flex. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely.

Our Perks and Benefits

At Lam Research, we invest in our people throughout the phases of their life with a comprehensive set of outstanding benefits. Discover more at [insert link].

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