Field Service Engineer
1 day ago
We are seeking a highly skilled Field Service Engineer to join our team at ULVAC Technologies, Inc. as a key member of our customer support team. The successful candidate will be responsible for installing, modifying, and servicing complex equipment and systems, as well as evaluating and troubleshooting design issues related to such installations and servicing of our products at customer field sites.
Key Responsibilities- Perform hands-on field service duties at customer sites, including on-site installations of systems, upgrades, and retrofits, as well as diagnosis, preventative maintenance, and repairs of complex electronic and mechanical systems.
- Work from engineering drawings, schematics, and technical manuals to identify equipment or process problems and provide operational, maintenance, and proper use training to customers and fellow employees on equipment.
- Recommend equipment modifications or improvements to methods and/or maintenance schedules to enhance the operation and performance of the equipment.
- Submit all necessary documentation, including timesheets, expense reports, and weekly update field service reports, in a timely manner.
- Maintain technical proficiency and troubleshooting skills to be thoroughly knowledgeable in and capable of correcting problems concerned with electronic, electrical, pneumatic, mechanical assembly, drive mechanism, and software systems for all equipment.
- Take an active role in information training of less-experienced field service engineers.
- Act as a key link to customer satisfaction by handling a wide variety of customer service problems, including orders or complaints for installation, failures, investigations in service, solicitation of additional service, etc.
- A Bachelor's degree (B.S.) or an Associate degree in electronics, electrical, and/or mechanical engineering or equivalent experience.
- Related field service experience and/or training, with emphasis on vacuum products, or other equivalent combination of training and experience or military experience.
- The ability to travel to assigned customer sites on a daily basis.
- Qualifications to work in a clean room or fab environment.
- Authorization to work in the United States.
- The ability to occasionally lift and/or move up to 100 pounds.
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