Field Service Technician

2 days ago

Hillsboro, United States ULVAC Technologies, Inc. Full time
Job Title: Field Services Engineer

We are seeking a highly skilled Field Services Engineer to join our team at ULVAC Technologies, Inc. in the Hillsboro area. As a Field Services Engineer, you will be responsible for installing, modifying, and servicing complex equipment and systems, as well as evaluating, troubleshooting, and resolving design issues related to such installations and servicing of Company products at all types of customer field sites.

Key Responsibilities:
  • Perform hands-on field service duties at customer sites, including on-site installations of systems, upgrades, and retrofits; diagnosis, preventative maintenance, and repairs of complex electronic and mechanical systems; debugging, etc.
  • Provide basic-to-advanced equipment troubleshooting; identification of equipment or process problems, as well as provide operational, maintenance, and proper use training to customers and fellow employees on equipment.
  • Recommend equipment modifications or improvements to methods and/or maintenance schedules to enhance the operation and performance of the equipment.
  • Submit all necessary documentation, including timesheets, expense reports, and weekly update field service reports, as dictated via company policies, procedures, and practices.
  • Maintain technical proficiency and troubleshooting skills in order to be thoroughly knowledgeable in and capable of correcting problems concerned with the electronic, electrical, pneumatic, mechanical assembly, drive mechanism, and software systems for all equipment.
  • Take an active role in information training of less-experienced field service engineers.
  • Act as a key link to customer satisfaction by handling a wide variety of customer service problems, including orders or complaints for installation, failures, investigations in service, solicitation of additional service, etc., in a manner which will enhance service and equipment reputation, as well as develop and maintain a high level of customer satisfaction and improved customer relations.
Requirements:
  • A Bachelor's degree (B.S.) or an Associate degree in electronics, electrical, and/or mechanical engineering or equivalent experience.
  • Related field service experience and/or training (with emphasis on vacuum products); or other equivalent combination of training and experience or military experience.
  • The ability to travel to assigned customer site on a daily basis.
  • Qualifications to work in a clean room or fab environment.
  • Must be authorized to work in the United States.
  • The ability to occasionally lift and/or move up to 100 pounds.

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