Field Services Engineer

2 weeks ago

Hillsboro, United States ULVAC Technologies, Inc. Full time

We are seeking a Full-Time Field Service Engineer to support our Customer in the Hillsboro area with 70-80% of travel required.

The Mission of an experienced Field Service Engineer is to install, modify and service complex equipment and systems, as well as evaluate, troubleshoot and resolve design issues related to such installations and servicing of Company products at all types of customer field sites, as well as provides a wide range of basic-to-advanced technical assistance to customers and fellow employees to ensure the accomplishment of scheduled work assignments and customer satisfaction by performing the following duties. In addition, part of your mission is to secure that the business operates in line with the Company goals.

What You'll Do:

  • Working from engineering drawings, schematics and technical manuals, performs hands-on field service duties at customer sites, i.e., on-site installations of systems, upgrades and retrofits; diagnosis, preventative maintenance and repairs of complex electronic and mechanical systems; debugging; etc. Working from final process results on customer product, can provide basic-to-advanced equipment troubleshooting; identification of equipment or process problems, as well as provide operational, maintenance and proper use training to customers and fellow employees on equipment.
  • May recommend to customer, fellow employees and factory personnel, equipment modifications or improvements to methods and/or maintenance schedules to enhance the operation and performance of the equipment.
  • In a timely manner, submits all necessary documentation, i.e., timesheets; expense reports; weekly update field service reports; etc. as dictated via company policies, procedures and practices. Adheres strictly to guidelines and instructions issued by management.
  • Maintains technical proficiency and troubleshooting skills in order to be thoroughly knowledgeable in and capable of correcting problems concerned with the electronic, electrical, pneumatic, mechanical assembly, drive mechanism, and software systems for all equipment. As required, may be instructed to take continuing education courses, seminars and in-house/OJT.
  • Takes an active role in information training of less-experienced field service engineers.
  • Act as key link to customer satisfaction by handling a wide variety of customer service problems, i.e., orders or complaints for installation, failures, investigations in service, solicitation of additional service, etc. in a manner which will enhance service and equipment reputation, as well as develop and maintain a high level of customer satisfaction and improved customer relations.

What You'll Bring:

  • A Bachelor's degree (B.S.) or an Associate degree in electronics, electrical and/or mechanical engineering or equivalent experience. Military training is desirable.
  • Related field service experience and/or training (with emphasis on vacuum products); or other equivalent combination of training and experience or military experience.
  • The ability to travel to assigned customer site on a daily basis.
  • Qualifications to work in a clean room or fab environment.
  • Must be authorized to work in the United States.
  • The ability to occasionally lift and/or move up to 100 pounds.

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