Customer Service Representative

4 days ago


Fort Myers, Florida, United States Ann Clark - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and promoting the growth of our insurance agency.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide prompt and accurate service.
  • Relationship Building: Establish and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
  • Insurance Expertise: Educate clients on insurance options, explain policy details, and assist with claims and billing inquiries.
  • Communication: Develop and maintain effective communication with clients, colleagues, and other stakeholders.
Requirements
  • Customer Service Skills: Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.
  • Insurance Knowledge: Basic understanding of insurance products and services, with a willingness to learn and develop expertise.
  • Problem-Solving: Proactive and able to resolve customer issues in a timely and professional manner.
  • Teamwork: Collaborative and able to work effectively with colleagues to achieve team goals.
What We Offer
  • Competitive Compensation: Hourly pay plus commission/bonus opportunities.
  • Career Growth: Opportunities for advancement and professional development within our agency.
  • Benefits: Paid time off, vacation, and personal/sick days.


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