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Customer Service Representative

2 months ago

Fort Myers, Florida, United States Southwest Waste Services Full time

About Southwest Waste Services

We are a leading provider of waste management services, dedicated to delivering exceptional customer experiences and making a positive impact in our community.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for handling a high volume of incoming calls, providing timely and effective solutions to customer inquiries, and maintaining a friendly and professional demeanor.

Key Responsibilities

  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and helpful information to customers regarding our services and policies
  • Utilize multiple systems to navigate and provide quick solutions to customer needs
  • Work effectively in a fast-paced environment, prioritizing tasks and managing time efficiently
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience

Requirements

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Previous call center experience or customer service background
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic computer skills and proficiency in Microsoft Office

What We Offer

  • Competitive hourly rate and opportunities for advancement
  • Comprehensive benefits package, including medical, dental, and vision coverage
  • 401(k) plan with company match
  • Opportunities for professional growth and development