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Insurance Customer Service Representative

2 months ago

Fort Myers, Florida, United States AWA Insurance Full time
Job Summary

AWA Insurance is seeking a highly skilled and customer-focused Insurance Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries and provide accurate and timely information regarding insurance policies, claims, and billing.
  • Establish and maintain strong relationships with customers, providing personalized service and support.
  • Use a customer-centric approach to resolve customer complaints and concerns, ensuring a positive experience.
  • Collaborate with internal teams to resolve complex customer issues and provide seamless service.
  • Stay up-to-date on insurance products and services, ensuring accurate information is provided to customers.

Requirements:

  • Customer service experience in the insurance industry, preferably with a Property Casualty license.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams.
  • Strong problem-solving skills, with the ability to resolve complex customer issues.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
  • Self-motivated and proactive, with a focus on delivering exceptional customer service.

What We Offer:

  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including health insurance and paid time off.
  • Opportunities for professional growth and development, including training and mentorship.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.