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Customer Service Representative

2 months ago

Fort Myers Beach, Florida, United States Town of Fort Myers Beach Florida Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at the Town of Fort Myers Beach Florida. As a key member of our Utility Department, you will be responsible for providing exceptional customer service and support to our residents and visitors.

Key Responsibilities
  • Assist customers with a variety of services, including answering questions, resolving issues, and providing information on utility services.
  • Process payments, complete billing adjustments, and maintain accurate records.
  • Interact with customers via phone, email, and in-person, providing excellent customer service and resolving issues in a timely and professional manner.
  • Perform administrative tasks, such as data entry, filing, and record-keeping.
  • Assist with daily accounting tasks, including calculating, billing, and balancing revenues.
  • Process and issue various types of documents, including public records requests, permits, and licenses.
  • Maintain accurate and up-to-date records, files, and databases.
  • Provide support to other departments and teams as needed.
Requirements
  • High school diploma or equivalent required.
  • Three years of clerical and customer service experience preferred.
  • Knowledge of reporting and record-keeping principles and techniques.
  • Ability to learn and follow Federal, State, City, and Department laws, regulations, compliance, policies, and practices.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Ability to maintain confidentiality and handle sensitive information.
Working Conditions

This is a full-time position that requires regular attendance and the ability to work in a fast-paced environment. The successful candidate will be required to pass a pre-employment drug screening and background verification.