Enterprise ITSM Solution Lead

2 weeks ago


Étreux, Hauts-de-France, United States Saxon Global Full time
Overview: Saxon Global is seeking an experienced ServiceNow ITSM Architect to join our team in Boston, MA. As a ServiceNow ITSM Architect, you will be responsible for designing and implementing ServiceNow solutions for improved use of information technology. The ideal candidate will have a strong working knowledge of ServiceNow components such as ITSM, Service Catalog, Change Management, Incident Management, Problem Management, Asset Management, CMDB, Knowledge Management, Release Management, and technical integration experience with SOAP or REST standards. This role requires a minimum of 5+ years of experience in architecture design, development, and implementation of ServiceNow projects. In addition, a solid background in development/administration, excellent analytical skills, and the ability to recognize potential and actual issues, needs, and opportunities for improvement in the implementation of ITSM technologies and service management practices are essential. Good knowledge or experience of C# and Oracle/Postgres database, PL/SQL and scripting is also required. Any experience or knowledge with CA Business Service Insight, Digital Fuel, Pentaho, DevExpress will be highly advantageous. This position offers a competitive salary range of $120,000 - $180,000 per annum, depending on experience, and a comprehensive compensation package that includes relocation assistance, meal allowances, and additional benefits to support your lifestyle during extended periods away from home.

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