Senior ITSM Consultant

1 day ago


Étreux, Hauts-de-France, United States Freshworks Full time

Freshworks is dedicated to empowering enterprises to drive productivity and employee satisfaction through our advanced software solutions. As a Senior ITSM Consultant, you will play a key role in delivering customized ITSM and EX solutions to our enterprise clients, leveraging your expertise to develop tailored strategies that enhance business outcomes and improve employee engagement. Your responsibilities will include collaborating with diverse decision-makers across departments, building and maintaining a robust sales pipeline, and presenting compelling value propositions that align with enterprise customer goals and budgets.

We are seeking an individual with 5–8 years of proven success in SaaS enterprise sales, with strong experience in ITSM and EX solution selling. You should possess advanced knowledge of SaaS platforms and their role in driving enterprise efficiency, as well as hands-on experience with departmental ITSM solutions and advanced EX platforms designed to enhance productivity and employee engagement. Key skills required include mastery in solution selling and pipeline management, strong analytical abilities to assess customer needs and provide tailored recommendations, and traits such as collaborative, analytical, and persistent in navigating complex sales cycles and securing high-value deals.



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