Enterprise Solutions Expert
3 weeks ago
Freshworks is a global leader in providing innovative software solutions to businesses, enabling them to deliver exceptional customer experiences and enhance employee productivity. We are seeking an experienced Enterprise Solutions Expert to join our team, responsible for expanding our footprint within Enterprise organizations.
**Key Responsibilities**
Develop tailored ITSM and EX strategies for enterprise clients, showcasing how Freshworks' solutions can drive business outcomes and improve employee engagement. Collaborate with diverse decision-makers across departments to address their unique challenges and deliver impactful results. Build, maintain, and execute a robust sales pipeline, ensuring consistent progress through medium- to long-term sales cycles. Present compelling value propositions that align with enterprise customer goals and budgets, partnering with Marketing, Solutions Engineers, and Customer Success teams to create seamless end-to-end experiences for prospects and clients.
**Requirements**
5–8 years of proven success in SaaS enterprise sales, with strong experience in ITSM and EX solution selling. Advanced knowledge of SaaS platforms and their role in driving enterprise efficiency. Hands-on experience with departmental ITSM solutions and advanced EX platforms designed to enhance productivity and employee engagement. Skills: mastery in solution selling and pipeline management, strong analytical abilities to assess customer needs and provide tailored recommendations. Traits: collaborative, analytical, and persistent in navigating complex sales cycles and securing high-value deals.
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