IT Service Management Solution Designer

1 week ago


Étreux, Hauts-de-France, United States Saxon Global Full time
Job Description: As a ServiceNow ITSM Architect at Saxon Global, you will be responsible for designing and implementing ServiceNow solutions for improved use of information technology. This role requires a strong understanding of ServiceNow components such as ITSM, Service Catalog, Change Management, Incident Management, Problem Management, Asset Management, CMDB, Knowledge Management, Release Management. A minimum of 5+ years of experience in architecture design, development, and implementation of ServiceNow projects is required. In addition, technical integration experience with SOAP or REST standards is highly preferred. This position is based in Boston, MA, and offers a competitive salary range of $120,000 - $180,000 per annum, depending on experience. If you are a motivated and experienced IT professional looking for a challenging role, please apply. The successful candidate will have a solid background in development/administration, excellent analytical skills, and the ability to recognize potential and actual issues, needs, and opportunities for improvement in the implementation of ITSM technologies and service management practices. He/She should also have good knowledge or experience of C# and Oracle/Postgres database, PL/SQL and scripting. Any experience or knowledge with CA Business Service Insight, Digital Fuel, Pentaho, DevExpress will be highly advantageous. Please note that this role involves significant travel to client sites and may require extended periods away from home. However, we offer a comprehensive compensation package that includes relocation assistance, meal allowances, and additional benefits to support your lifestyle during these trips.

Responsibilities:
  • Analyze the current business and technology environments to detect deficiencies and recommend ServiceNow solutions.
  • Play a leading role in the delivery of ServiceNow Implementation projects and driving strategic transformation change of ITIL solution deployment.
  • Partner with applications and technology teams.
  • Responsible for the overall architecture, design, implementation, enhancements, and integrity of existing ServiceNow ITSM applications as well as implementation and development of new applications on the ServiceNow platform within the enterprise.
  • Ensure that the solution delivered to business units are engineered in accordance with corporate architecture and infrastructure standards.
  • Implement technology architecture guidelines for technology infrastructure and application development.
  • Build out and standardize our code management procedures related to our ServiceNow implementation.


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