Customer Resolution Specialist
1 month ago
Satair is seeking a highly skilled Customer Resolution Specialist to join our team in Peachtree City, Georgia. As a key member of our customer service team, you will be responsible for responding to customer inquiries and processing orders for spare parts for Airbus aircraft, as well as parts for competitor aircraft, in the Americas region.
Key Responsibilities:- Process customer orders, quotations, initial order receipts, order entry, sourcing escalation, backorders, general logistics, and provide requested information on part availability, cost, sourcing, returns, discrepancies, transportation, delivery, and follow up to meet customer expectations.
- Engage in basic level relationship-building with customers, emphasizing the positive services and qualities of the Satair Group to encourage customer confidence and grow the business.
- Support Sales and Finance debt account reconciliation efforts to help maximize company profitability and respond to technical inquiries utilizing Technical Documentation and liaising with technical and engineering departments to respond to customer inquiries.
- An Associate's Degree in Business, Sales Administration, or a related field or an equivalent combination of education and experience is required.
- 2+ years of customer service experience in a fast-paced environment is required, with experience in the aviation industry or military support environment preferred.
- PC literacy, including intermediate word processing, spreadsheet, data entry, and database skills, as well as basic knowledge of Google Suites and SAP.
- Competitive base salary, incentive compensation, retirement savings plan, and the ability to participate in an Employee Stock Ownership Plan (ESOP).
- Paid time off, including personal time, holidays, and a generous paid parental leave program.
- Comprehensive insurance coverage, including medical, prescription, dental, vision, life, disability, Employee Assistance Plan (EAP), and other supplemental benefit coverages.
- Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses.
Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us.
Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status, or other legally protected status.
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