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Merchant Services Incident Resolution Specialist
1 month ago
We are seeking a highly skilled Merchant Services Incident Resolution Specialist to join our team at Motion Recruitment Partners. As a key member of our team, you will be responsible for collaborating with client personnel in Business Execution, monitoring and assessing incoming incident reports, and conducting initial analysis to identify potential root causes and impact on operations.
Key Responsibilities
Collaborate with client personnel in Business Execution to resolve incidents efficiently and effectively.
Monitor and assess incoming incident reports to determine severity and impact.
Conduct initial analysis to identify potential root causes and impact on operations.
Respond promptly to incidents according to established protocols and procedures.
Maintain detailed records of incident details, response actions, and resolutions.
Generate incident reports and communicate status updates to relevant stakeholders.
Participate in the development and implementation of preventive measures to mitigate future incidents.
Requirements
4 years of Business Execution, Implementation experience.
Proven track record of cultivating and nurturing strong professional networks, adept at fostering meaningful relationships to drive collaborative success.
Ability to be flexible and quickly adapt to a dynamic environment and react to changing priorities, having the ability to navigate through ambiguity and change.
Strong communications with the ability to articulate ideas clearly and concisely.
Adept at fostering collaborative relationships and adept at adapting communication style to diverse audience.
Focus on Business Incidents.
Incident Analyst/Management experience.
Working in Merchant Services.
Incident triage.
Handling credit cards incidents.
What We Offer
Medical Insurance - Four medical plans to choose from for you and your family.
Dental & Orthodontia Benefits.
Vision Benefits.
Health Savings Account (HSA).
Health and Dependent Care Flexible Spending Accounts.
Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance.
Hospital Indemnity Insurance.
401(k) including match with pre and post-tax options.
Paid Sick Time Leave.
Legal and Identity Protection Plans.
Pre-tax Commuter Benefit.
529 College Saver Plan.
Equal Opportunity Employer
Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.
