Senior Claims Resolution Specialist

2 days ago


Atlanta, Georgia, United States Reserv Full time
About the Role

We are seeking a highly skilled and experienced claims professional to join our Major Case Unit team at Reserv. As a Senior Claims Resolution Specialist, you will be responsible for investigating and resolving complex and catastrophic claims, working closely with our product and engineering teams to identify technology and process improvements.

Key Responsibilities
  • Manage all aspects of complex claims, including reserving, communication, documentation, litigation management, evaluation, and negotiation.
  • Participate in and coordinate training in the handling of complex claim matters and projects requiring advanced claim knowledge and experience.
  • Maintain electronic files, analyze defense counsel's performance, and regularly report to the Major Case Unit Manager.
  • Collaborate closely with our product and engineering teams to give feedback and identify technology and process improvements.
Requirements
  • Bachelor's degree and 12+ years of claim handling experience, with 7+ years handling a pending of >60% in litigation.
  • Strong understanding of transportation coverages, contractual risk transfer, and additional insured forms.
  • Ability to communicate both verbally and in written form in a prompt, courteous, and professional manner.
  • Strong analytical and negotiation skills with the ability to drive negotiations to desired outcomes.
  • Knowledge of multiple state statutes, including good faith claim handling practices, regulations, and guidelines.
  • Ability to professionally collaborate with all stakeholders in a claim.
  • Active adjuster license(s) and willingness to obtain all licenses within 45 days, including completing state required testing.
What We Offer
  • Generous health-insurance package with nationwide coverage, vision, and dental.
  • 401(k) retirement plan with employer matching.
  • Competitive PTO policy and generous family leave policy.
  • Work from anywhere to facilitate your work-life balance.
  • Apple laptop, large second monitor, and other quality-of-life equipment.

We value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply.



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