Business Title Account Resolution Specialist

3 weeks ago


Atlanta, Georgia, United States UPS Full time

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Job Description:
Job Summary

This position communicates with customers to bring resolution to unpaid accounts.

He/She works to improve cash flow, minimize delinquency, reduce Days Sales Outstanding, and limit bad debt exposure through customer interaction.

This position identifies and prioritizes issues impacting payment.

He/She overcomes customer objections regarding payments, assists them in understanding account terms, and uses payment options and negotiation skills to arrange payments.


Responsibilities:
Contacts internal and external customers and vendors to gather inquiry details, provide resolution, and ensure customer satisfaction.

Educates administrative groups on proper procedures and verifies adherence.

Partners with various departments to resolve and correct payment/billing issues.

Participates in implementation of new or improved processes to ensure proper usage and adherence.

Communicates operational instructions to processing workgroups.

Provides support to internal and external customers to address billing issues and provide requested reports.

Oversees daily workflow.


Qualifications:

Bachelor's Degree or International equivalent - Preferred

Bachelor's Degree or International equivalent in Accounting, Finance, or a related field - Preferred

Working knowledge of Microsoft Word, Excel, Access, and Outlook

Willing to travel - Preferred

Employee Type:
Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic

Qualifications:

Must be a U.S.

Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S.

for this employer.

Company:

UNITED PARCEL SERVICE

Category:
Finance & Accounting

Requisition Number:

R

Location:
Atlanta,Georgia

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