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Service Coordinator

2 months ago

Ontario California, United States All Pro Plumbing, Heating & Air Full time

Position Overview:


All Pro Plumbing, Heating, Air & Electric is a premier contractor in Southern California dedicated to delivering exceptional value to our residential clientele. With over three decades of experience, our continued growth is a testament to our stellar reputation and positive company culture. We treat our team members like family, ensuring they extend the same respect to our customers. We are currently seeking a Service Coordinator who is passionate about assisting others and eager to contribute to enhancing lives on a daily basis.

What We Provide:

Comprehensive Benefits Package

Health, Dental & Vision Insurance

Employee Discounts

Opportunities for Career Advancement

Paid Holidays

Retirement Plans (401(k), IRA)

Key Responsibilities:
Coordinate the dispatching of our service technicians

Exhibit strong customer service capabilities

Contact maintenance clients to arrange service visits

Organize and manage parts pickups

Reach out to customers to promote special offers

Follow up on customer feedback, both positive and negative

Handle general inbound and outbound customer service inquiries

Qualifications:
Minimum of 2 years of experience in dispatching

At least 2 years of customer service experience

Experience in HVAC or plumbing dispatching is preferred

Exceptional attention to detail

A collaborative team player

Integrity, quality workmanship, and a positive attitude are essential

Physical Requirements:

Stand/Sit:
Must be able to maintain a stationary position for 50% of the time

May require bending, climbing (stairs/ladders), repetitive motions, kneeling, reaching, squatting, standing, crawling, walking, and running

May involve driving and sitting for extended periods

May require lifting, carrying, or pushing up to 25 lbs.

Compensation Transparency:
The starting pay for this role ranges from $18 to $20 per hour, plus bonuses based on experience.

The actual base salary will depend on various factors, including training, transferable skills, work experience, business needs, and market conditions.

Additional rewards may include incentive plans and eligibility for annual bonuses.


We offer a range of benefits to our employees, including health insurance, life and disability coverage, a retirement savings plan, paid holidays, and paid time off (PTO).

A candidate's salary history will not influence compensation decisions. Please note that the compensation information provided is a good faith estimate for this position, based on location and experience.

All Pro Plumbing, Heating, Air & Electric is an Equal Opportunity Employer.

We are committed to providing equal employment opportunities to all individuals, regardless of race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability.

We appreciate all applicants for their interest in this position; however, only those selected for an interview will be contacted.