Service Coordinator
3 weeks ago
Job Summary:
Nelson Labs is seeking a highly skilled Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in ensuring the delivery of outstanding service and building strong customer relationships by coordinating with clients, laboratory staff, and support groups.
Key Responsibilities:
- Coordinate with the Log In department to resolve discrepancies
- Obtain and update purchase orders with the Sales and Service Center departments
- Work with Sales staff to update quotes and purchase orders as needed
- Coordinate change orders and pricing revisions in the system
- Coordinate and deliver in-house transfer studies, shared samples, and Log In sample returns
- Assist customers with questions related to the Sample Submission Form and train new customers on the sample submission process
- Act as the point of contact for customer inquiries related to sample shipments, receiving, and test status
- Act as the primary owner for lab-requested changes to quotes
- Train others on new customer relationship systems and processes and assist with integration efforts
- As needed, cover the front desk for customer and other visits
Requirements:
- High School Diploma and 1-3 years of applicable customer service experience
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
About Us:
Sotera Health is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry. With a combined tenure across our businesses of nearly 200 years and our industry-recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year.
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