Service Coordinator

3 days ago


Ontario, California, United States Sotera Health Services, LLC Full time

Job Summary:

Nelson Labs is seeking a highly skilled Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in ensuring the delivery of outstanding service and building strong customer relationships by coordinating with clients, laboratory staff, and support groups.

Key Responsibilities:

  • Coordinate with the Log In department to resolve discrepancies
  • Obtain and update purchase orders with the Sales and Service Center departments
  • Work with Sales staff to update quotes and purchase orders as needed
  • Coordinate change orders and pricing revisions in the system
  • Coordinate and deliver in-house transfer studies, shared samples, and Log In sample returns
  • Assist customers with questions related to the Sample Submission Form and train new customers on the sample submission process
  • Act as the point of contact for customer inquiries related to sample shipments, receiving, and test status
  • Act as the primary owner for lab-requested changes to quotes
  • Train others on new customer relationship systems and processes and assist with integration efforts
  • As needed, cover the front desk for customer and other visits

Requirements:

  • High School Diploma and 1-3 years of applicable customer service experience
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Strong attention to detail and organizational skills

About Us:

Sotera Health is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry. With a combined tenure across our businesses of nearly 200 years and our industry-recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year.



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