Service Coordinator

6 days ago


Ontario, California, United States Sotera Health Services, LLC Full time
Job Title: Service Coordinator

Sotera Health Services, LLC is seeking a highly skilled Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in ensuring the delivery of outstanding service and building strong customer relationships by coordinating with clients, laboratory staff, and support groups.

Key Responsibilities:
  • Coordinate with the Log In department to resolve discrepancies
  • Work with Sales and Service Center departments to obtain and update purchase orders
  • Assist customers with questions related to filling out the standard Sample Submission Form and train new customers on the sample submission process
  • Act as the point of contact for all customer inquiries related to sample shipments, receiving, and test status
  • Train others on new customer relationship systems and processes and assist with integration efforts
Requirements:
  • High School Diploma and 1-3 years of applicable customer service experience
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Strong attention to detail and organizational skills
About Us:

Sotera Health Services, LLC is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry. With a combined tenure across our businesses of nearly 200 years and our industry-recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year.

We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 8 of the top 10 global pharmaceutical companies. Our three best-in-class businesses - Sterigenics, Nordion, and Nelson Labs - serve the medical device, pharmaceutical, and food safety industries.


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