Front Desk Support

2 days ago


Largo, Florida, United States Coast Dental Full time

About Coast Dental

We are a family-owned and operated dental service organization that values stability, integrity, and community involvement. Our goal is to provide a safe and respectful work environment for our team members and patients alike.

Job Summary

We are seeking a highly organized and customer-focused Receptionist Float to join our team. As a Receptionist Float, you will provide administrative support to our front desk team, ensuring seamless patient interactions and efficient office operations.

Key Responsibilities

  • Provide exceptional customer service to patients, both in person and over the phone.
  • Check in patients, complete registration, and schedule appointments according to operational standards.
  • Confirm patient appointments two business days prior to the scheduled date.
  • Verify insurance coverage and benefits, and link insurance in EagleSoft as directed by the Office Manager.
  • Complete checkout process, reviewing charts to ensure accurate documentation and procedures.
  • File patient charts daily and maintain a clean and organized front desk area.
  • Participate in morning huddles, chart reviews, and routine office meetings as necessary.
  • Perform other duties and responsibilities as assigned.

Requirements

  • Basic clerical and administrative skills.
  • Excellent customer service skills with professional phone etiquette.
  • Basic knowledge of insurance and dental terminology.
  • Working knowledge of Internet Explorer and Microsoft Word required; knowledge of Microsoft Excel preferred.
  • Experience with dental software such as EagleSoft preferred.
  • Strong organizational skills with the ability to multitask.

Preferred Qualifications

  • Previous insurance and/or dental office experience.
  • Previous experience with orthodontic or other specialty practices.


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