Front Desk Support
2 days ago
About Coast Dental
We are a family-owned and operated dental service organization that values stability, integrity, and community involvement. Our goal is to provide a safe and respectful work environment for our team members and patients alike.
Job Summary
We are seeking a highly organized and customer-focused Receptionist Float to join our team. As a Receptionist Float, you will provide administrative support to our front desk team, ensuring seamless patient interactions and efficient office operations.
Key Responsibilities
- Provide exceptional customer service to patients, both in person and over the phone.
- Check in patients, complete registration, and schedule appointments according to operational standards.
- Confirm patient appointments two business days prior to the scheduled date.
- Verify insurance coverage and benefits, and link insurance in EagleSoft as directed by the Office Manager.
- Complete checkout process, reviewing charts to ensure accurate documentation and procedures.
- File patient charts daily and maintain a clean and organized front desk area.
- Participate in morning huddles, chart reviews, and routine office meetings as necessary.
- Perform other duties and responsibilities as assigned.
Requirements
- Basic clerical and administrative skills.
- Excellent customer service skills with professional phone etiquette.
- Basic knowledge of insurance and dental terminology.
- Working knowledge of Internet Explorer and Microsoft Word required; knowledge of Microsoft Excel preferred.
- Experience with dental software such as EagleSoft preferred.
- Strong organizational skills with the ability to multitask.
Preferred Qualifications
- Previous insurance and/or dental office experience.
- Previous experience with orthodontic or other specialty practices.
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