Customer Success Professional at YC Startup

4 weeks ago


San Mateo, California, United States Bloom Talent Full time

At Bloom Talent, we're seeking a Customer Success Manager to join our team of 30 professionals focused on providing AI solutions for engineers. This is a great opportunity to drive customer growth by building and establishing relationships and driving renewals and expansions. The ideal candidate will have previous experience in a customer-facing role, ideally within a SaaS startup. This is a hybrid role, 3 days/week in-office based in San Mateo, with a competitive salary, benefits, 401k, and unlimited PTO.

Key Responsibilities:
  • Guide new customers through the onboarding process, ensuring a seamless transition to our platform. Provide training and support to help clients make the most of our tools and features.
  • Build and maintain strong relationships with key stakeholders, acting as a trusted advisor by understanding their needs and providing tailored solutions to drive their success.
  • Represent customer needs within the company, gathering feedback and collaborating with internal teams to improve the platform based on customer insights and feature requests.
  • Partner with sales and account management teams to identify upsell and cross-sell opportunities, while ensuring high customer renewal rates by demonstrating ongoing value and return on investment (ROI).
  • Serve as a technical resource, assisting customers with troubleshooting and problem-solving, and escalating more complex issues to appropriate teams when necessary.
Requirements:
  • 4+ years of experience in a customer-facing role, ideally in customer success, account management, or technical support within the SaaS industry.
  • Ability to quickly grasp and explain complex technical concepts related to the platform.
  • Excellent verbal and written communication skills, able to convey technical information clearly to both technical and non-technical audiences.
  • Strong passion for customer satisfaction and success, with a proactive and empathetic approach to delivering excellent customer service.
  • Comfortable analyzing data and metrics to track trends, monitor customer health, and drive improvements.
  • Ability to collaborate cross-functionally with sales, product, and engineering teams to meet shared goals.


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