Enterprise Customer Success Manager

4 weeks ago

San Mateo, California, United States Stellic Full time
About Stellic

Stellic is a unified SaaS platform designed to empower students on their path to degree completion and career success. Originally built by students, today we serve all segments of higher education at institutions like UChicago, Ohio State, and many more.

Our Philosophy

We put student experience at the heart of our platform to address higher ed's biggest challenges. 40% of students get lost while navigating degree requirements and drop out, costing institutions $200B annually. Our platform gives students a beautiful, user-friendly experience to plan ahead and manage their progress, helping them make informed decisions and take ownership.

The Role

As an Enterprise Customer Success Manager, you will work on:

  • Relationship Management: Build and cultivate deep, trusted relationships with our Partners, exceeding their expectations during every phase of the customer lifecycle.
  • Value Realization: Establish clear Partner retention and success goals, including high product adoption and high platform utilization, and own delivery of those goals.
  • Thought Partnership: Be a strategic thought-partner for our internal teams to recognize potential improvements for Stellic's Product and Partnership experience.
  • Partner Training: Get high NPS and adoption from training across diverse roles, creating training courses and educational materials.
  • 100% Renewals: Own renewals for your partners end-to-end.
Requirements

You'd be a great fit for this role if you have:

  • Enterprise Partner Success: Seamlessly navigate multi-stakeholder environments, forging connections at all levels within partner and internal organizations.
  • Customer Empathy: Deep empathy for stakeholders and motivated to make them achieve their goals.
  • Persuasion & Influence: Articulate ideas persuasively, influence and inspire action or decision-making.
  • Deal with Legacy Space: Know how to get things done in bureaucratic, slow orgs like government, finance, healthcare, and higher ed.
  • Problem Solving: Proactively identify, share, and mitigate/neutralize risks - both internally and externally.
  • Data Analysis & Reporting: Analyze data and effectively translate into ROI realization.
  • Training: Train diverse stakeholders on a complex product.
  • Documentation & Communication: Write succinct notes and share updates with relevant stakeholders.
  • Focus on Impact, not Progress: Not task-oriented but goal-oriented.
  • Operationally Excellent: Manage your caseload of 25 Partners effectively.
  • Comfort with Commercial: You don't shy away from up-sell or renewal conversations with Partners.
  • Collaborative Player: You collaborate with sales, product, and marketing teams independently.
  • Grit: You get things done, no matter what attitude - no internal or external excuses.
  • Culture-fit: You're a natural fit for Stellic Values: My Heart is in the Work.
  • Passion for this role.
Why Join?

Be part of the customer-centric team that's addressing the core issues in higher ed via an expandable platform. Work and learn from some of the most prominent thought leaders in higher ed and SaaS. Be part of a culture where ownership, new ideas, and creativity are celebrated.

Generous stock options in a Series A stage startup. Flexible, outcome-based culture. Medical, dental, vision, and life insurance. 401K and commuter benefits. Annual international retreats in some of the most beautiful cities & towns.

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