Customer Success Manager at YC Startup
1 month ago
Bloom Talent is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for driving customer growth and satisfaction by building and maintaining strong relationships with our clients.
Key Responsibilities:- Guide new customers through the onboarding process, ensuring a seamless transition to our platform.
- Provide training and support to help clients make the most of our tools and features.
- Build and maintain strong relationships with key stakeholders, acting as a trusted advisor by understanding their needs and providing tailored solutions to drive their success.
- Represent customer needs within the company, gathering feedback and collaborating with internal teams to improve the platform based on customer insights and feature requests.
- Partner with sales and account management teams to identify upsell and cross-sell opportunities, while ensuring high customer renewal rates by demonstrating ongoing value and return on investment (ROI).
- 4+ years of experience in a customer-facing role, ideally in customer success, account management, or technical support within the SaaS industry.
- Ability to quickly grasp and explain complex technical concepts related to the platform.
- Excellent verbal and written communication skills, able to convey technical information clearly to both technical and non-technical audiences.
- Strong passion for customer satisfaction and success, with a proactive and empathetic approach to delivering excellent customer service.
- Comfortable analyzing data and metrics to track trends, monitor customer health, and drive improvements.
- Ability to collaborate cross-functionally with sales, product, and engineering teams to meet shared goals.
-
Customer Success Professional at YC Startup
4 weeks ago
San Mateo, California, United States Bloom Talent Full timeAt Bloom Talent, we're seeking a Customer Success Manager to join our team of 30 professionals focused on providing AI solutions for engineers. This is a great opportunity to drive customer growth by building and establishing relationships and driving renewals and expansions. The ideal candidate will have previous experience in a customer-facing role,...
-
Customer Success Manager
4 weeks ago
San Francisco, California, United States Agave API Full timeAbout Agave APIAgave API is a fast-growing YC startup modernizing the construction industry. We help construction software companies integrate with fragmented and old software, and provide real-time analytics to construction companies.Job Title: Customer Success ManagerWe're looking for a Customer Success Manager to help us scale to hundreds of customers....
-
Customer Success Manager
4 weeks ago
San Mateo, California, United States Thomas Talent Network Full timeJob OverviewWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Thomas Talent Network. This role will play a critical part in defining our GTM decisions, including onboarding, technical issue resolution, customer adoption, and satisfaction.Key ResponsibilitiesDevelop and execute customer onboarding processes to ensure...
-
Senior Customer Success Manager
4 weeks ago
San Mateo, California, United States SnapLogic Full timeAbout the RoleThe Senior Customer Success Manager will be responsible for assisting SnapLogic's North America West Enterprise customers in initial onboarding and use of the SnapLogic Intelligent Integration Platform. This role will be a single point of contact for priority response and escalation management and will take proactive ownership of critical...
-
Enterprise Customer Success Manager
4 weeks ago
San Mateo, California, United States Stellic Full timeAbout StellicStellic is a unified SaaS platform designed to empower students on their path to degree completion and career success. Originally built by students, today we serve all segments of higher education at institutions like UChicago, Ohio State, and many more.Our PhilosophyWe put student experience at the heart of our platform to address higher ed's...
-
Customer Success Manager
4 weeks ago
San Francisco, California, United States Vultron Inc Full timeTransformative OpportunityVultron Inc. is revolutionizing the government proposal development process with the power of modern artificial intelligence and large language models. As an early member of the team, you'll be part of a pioneering company from its early stages.Exceptional Market DemandSecured significant contracts with government and defense...
-
AWS Startups Sales Manager
1 month ago
San Francisco, California, United States Amazon Full timeJob OverviewAmazon Web Services (AWS) is seeking a highly skilled Sales Manager to lead the fast-growing early, mid, and late-stage startups segment. As a key member of the AWS sales team, you will be responsible for building and developing a team of account executives, driving revenue and user adoption, and ensuring new startups select AWS as their primary...
-
Customer Success Director
4 weeks ago
San Francisco, California, United States Windfall Full timeCustomer Success Manager Job DescriptionAs a Customer Success Manager at Windfall, you will be a key player in driving customer success and growth. Your primary responsibility will be to own the end-to-end customer experience, including onboarding, product adoption, and growth. You will work closely with customer teams to identify new opportunities and...
-
Product Engineer, Y Combinator
4 weeks ago
San Francisco, California, United States Y Combinator Full timeY Combinator is a startup accelerator that helps founders build the next big thing. We're looking for a talented Product Engineer to join our Bookface team and help us build critical tools for founders.The ideal candidate will have a passion for building software that makes a real impact. They will be responsible for designing, developing, and deploying...
-
Customer Success Manager
1 month ago
San Francisco, California, United States CABLE TECH Full timeAbout CableWe're building Cable to tackle the scourge of financial crime. Our mission is to reduce the devastating impact of financial crime on individuals, governments, and businesses.Did you know that over $4 trillion is laundered each year, with less than 1% caught? We're determined to change this narrative.The ProblemCurrent compliance tools and...
-
AWS Sales Manager for Startups
4 weeks ago
San Francisco, California, United States Amazon Full timeAbout the RoleWe are seeking a highly skilled and experienced Sales Manager to lead our sales efforts for early stage startups on AWS. As a Sales Manager, you will be responsible for building and developing a team of account executives, driving revenue and user adoption, and ensuring new startups select AWS as their primary cloud provider.You will work...
-
AWS Sales Manager for Startups
4 weeks ago
San Francisco, California, United States Amazon Full timeJob DescriptionAmazon is seeking a highly skilled Sales Manager to lead our efforts in the startup segment. As a key member of our sales team, you will be responsible for building and developing a team of account executives, driving revenue and user adoption, and ensuring that new startups select AWS as their primary cloud provider.The ideal candidate will...
-
Customer Success Manager
4 weeks ago
San Francisco, California, United States Collectly Inc Full timeAbout CollectlyCollectly is a fast-growing and profitable healthcare technology company that leverages proprietary interfaces with electronic health record systems to improve the patient financial experience. Over 300,000 patients are engaged daily across thousands of medical practices in the US to accelerate and increase patient cash flow, streamline pre...
-
Customer Success Manager
4 weeks ago
San Francisco, California, United States Scribe Full timeAbout the RoleScribe is seeking a Customer Success Manager to join our growing Go To Market team, supporting our Enterprise customers.In this role, you'll be responsible for onboarding new Enterprise customers and driving adoption throughout the customer lifecycle, culminating in seamless renewal events.You'll also be responsible for driving expansion...
-
Customer Success Expert
3 weeks ago
San Francisco, California, United States Akia Full timeAkia is a pioneering venture-backed startup founded by ex-Meta engineers, revolutionizing the guest journey with AI-powered solutions. Our platform addresses the challenges of managing multiple tasks, providing a seamless integration of messaging and automation into existing workflows.As a Customer Success Manager at Akia, you will be instrumental in...
-
Global Head of Customer Success
4 weeks ago
San Mateo, California, United States SendBird Full timeWe are seeking a highly skilled and experienced leader to drive customer success across the globe. As the Global Head of Customer Success, you will be responsible for developing and implementing strategies to align the Customer Success organization with company goals and objectives.Key Responsibilities:Customer Success Strategy: Develop and implement...
-
AWS Cybersecurity Startup Account Manager
1 month ago
San Francisco, California, United States Amazon Web Services, Inc. Full timeAbout the RoleWe are seeking a highly motivated and experienced sales professional to join our team as an AWS Cybersecurity Startup Account Manager. In this role, you will be responsible for driving revenue growth and market share in the cybersecurity startup space.Key ResponsibilitiesDevelop and execute a comprehensive account plan to drive revenue growth...
-
Customer Success Strategist
4 weeks ago
San Mateo, California, United States Veryfi Full timeCustomer Success Role OverviewVeryfi is seeking a seasoned Customer Success Strategist to lead our customer-facing team and drive business growth through exceptional customer experiences. The ideal candidate will have a proven track record of success in customer-facing roles, with a strong understanding of transactional business models and data-driven...
-
Customer Success Strategist
1 month ago
San Francisco, California, United States Instrinsic Full time{"title": "Customer Success Manager", "description": "Unlock Customer Value with IntrinsicAt Intrinsic, we're revolutionizing the way Trust & Safety teams protect their communities from abuse. We're seeking a highly motivated and analytical Customer Success Manager to join our team.As a key point of contact for executive-level stakeholders, you'll align our...
-
Global Head of Customer Success
4 weeks ago
San Mateo, California, United States Sendbird Full timebJob Description/bbrbrWe are seeking a highly skilled and experienced professional to lead our Customer Success team as the Global Head of Customer Success. This role will be responsible for developing and implementing strategies to drive customer success and growth, while ensuring alignment with company goals and objectives.brbrbKey...