Customer Success Expert
3 weeks ago
Akia is a pioneering venture-backed startup founded by ex-Meta engineers, revolutionizing the guest journey with AI-powered solutions. Our platform addresses the challenges of managing multiple tasks, providing a seamless integration of messaging and automation into existing workflows.
As a Customer Success Manager at Akia, you will be instrumental in delighting our customers and ensuring their success in operationalizing our platform for their businesses. Your role will involve hands-on customer management to drive product installation and adoption, as well as building lasting relationships to drive success through the platform.
Key Responsibilities:
- Hands-on customer management to drive the success of product installation and adoption
- Consult with customers to deliver insights, metrics, and recommendations
- Collaborate with cross-functional teams to proactively remove blockers and find solutions for customers
- Educate and drive success to retain and grow our customers
- Represent the voice of the customers to the product team to advocate for new solutions and influence product roadmap and prioritization
Requirements:
- 2-4+ years of experience in a program management or operations role
- Experience managing customers via email, chat, and phone calls
- Analytical and problem-solving skills to understand complex problems and issues
- Excellent interpersonal and communication skills with an ability to build strong internal and external relationships
- Diplomacy, tact, and poise when working and communicating with customers
We offer a range of benefits, including paid time off, health, dental, vision, life benefits, and 401k matching.
Job Type: Full-time
- Work Location: On-site
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