Spa Operations Manager

2 weeks ago


Los Angeles, California, United States Four Seasons Hotels Ltd Full time

About Four Seasons Hotels Ltd:

Four Seasons Hotels Ltd is renowned for its commitment to excellence and unparalleled service. Our team is a diverse group of professionals dedicated to creating memorable experiences for our guests, residents, and partners through a focus on luxury and genuine hospitality.

Position Overview:

The Spa Director plays a pivotal role in delivering exceptional service and overseeing the operations of the Spa, Fitness, and Pool departments. This leadership position requires a passion for wellness and a commitment to maintaining the highest standards of service.

Key Responsibilities:

  • Lead and manage a dedicated team of therapists, attendants, and coordinators to ensure top-tier service delivery.
  • Establish and implement treatment protocols for innovative spa services and therapies.
  • Conduct professional training sessions to enhance team skills and service quality.
  • Oversee the budgeting process and manage the Spa menu to align with business objectives.
  • Ensure operational excellence by maintaining cleanliness and organization within the Spa, fitness, and pool areas.
  • Develop and implement policies that foster a positive work environment and promote employee retention.
  • Collaborate with various departments to ensure seamless service delivery and guest satisfaction.
  • Monitor industry trends and adapt services to meet evolving guest preferences.
  • Build and maintain relationships with vendors to ensure quality supplies and services.
  • Prepare and analyze financial reports to evaluate performance and identify areas for improvement.

What You Can Expect:

  • Be part of a cohesive team focused on delivering outstanding guest experiences.
  • Access to a comprehensive benefits package.
  • Engage in diverse and challenging responsibilities that contribute to your professional growth.
  • Experience recognition for your contributions and excellence in service.

Compensation: The base salary for this position is competitive and commensurate with experience.

Four Seasons Hotels Ltd is an Equal Opportunity Employer. We encourage applications from individuals of all backgrounds.



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