Spa Director

1 day ago


Los Angeles, California, United States Four Seasons Hotels Ltd Full time
About the Role

We are seeking a highly skilled and experienced Spa Director to join our team at Four Seasons Hotels Ltd. As a key member of our management team, you will be responsible for leading our spa operations and ensuring that our guests receive exceptional service and experiences.

Key Responsibilities
  • Lead a team of spa professionals, including therapists, attendants, and coordinators, to deliver exceptional guest experiences.
  • Develop and implement treatment protocols for cutting-edge spa treatments and massage therapies, and conduct professional training for staff.
  • Manage the spa menu, budgets, and inventory, and lead by example to maintain high standards of service and quality.
  • Oversee the Fitness, Pool, and Spa operations of the hotel, ensuring seamless integration and exceptional guest experiences.
  • Collaborate with the Public Relations Department to promote the spa, pool, and fitness facilities, and develop marketing initiatives to increase revenue-generating opportunities.
  • Establish beneficial partnerships with product, equipment, and supply vendors to ensure competitive pricing, technical support, and training programs.
  • Manage staff schedules, payroll records, and reports, and ensure compliance with budgeted guidelines.
  • Develop and implement programs to increase revenue, daily operational efficiency, and healthy spa morale.
Requirements
  • 5 years of luxury hotel experience, preferably in a spa management role.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Strong business acumen, with the ability to manage budgets, inventory, and staff schedules.
  • Ability to work in a fast-paced environment, with a focus on delivering exceptional guest experiences.
  • Reading, writing, and oral proficiency in English is required.
What We Offer
  • A competitive base salary of $130,000 - $140,000 USD.
  • A robust benefit plan, including access to a comprehensive health insurance program, retirement savings plan, and paid time off.
  • The opportunity to work in a dynamic and fast-paced environment, with a focus on delivering exceptional guest experiences.
  • A chance to build a successful career with global potential, and to be part of a cohesive team with opportunities for growth and development.

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