Front Desk Representative
2 weeks ago
We are seeking a skilled and professional Front Desk Agent to contribute to the success of our hotel at TOPEKA INVESTMENT GROUP LLC. The ideal candidate will be responsible for managing reservations, checking guests in and out, and providing exceptional customer service. The successful candidate will possess excellent communication and interpersonal skills, as well as the ability to multitask and handle a high-volume workload.
Key Responsibilities:
- Manage reservations and check guests in and out using a computerized system
- Handle guest requests, such as booking tours or making restaurant reservations
- Assist with check-in and check-out processes, including handling payments and issuing keys
- Answer phone calls and respond to online inquiries in a timely and professional manner
- Assist with organizing and setting up events and meetings
- Handle guest complaints and concerns with grace and professionalism
- Perform light cleaning duties, such as wiping down counters and restocking supplies
- Other duties as assigned
- Previous experience as a front desk agent or in a customer service role is preferred
- Strong communication and interpersonal skills
- Ability to multitask and handle a high-volume workload
- Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
- Flexibility to work evenings, weekends, and holidays as needed
- Competitive salary
- Employee discounts on hotel rooms and amenities
- Opportunities for advancement within the company
- Professional development opportunities
- Positive and supportive work environment
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