Hotel Front Desk Representative
3 weeks ago
We are seeking a skilled Hotel Front Desk Agent to provide exceptional service to our guests and manage all aspects of their stay. As a key member of our team, you will be responsible for registering guests, managing reservations, and providing information about our hotel, rooms, and amenities.
Key Responsibilities
- Process check-in and check-out tasks efficiently
- Manage online and phone reservations, ensuring accurate and timely communication
- Inform guests about payment methods and verify credit card information
- Register guests, collecting necessary contact details and stay information
- Welcome guests upon arrival and assign rooms
- Provide detailed information about our hotel, available rooms, rates, and amenities
- Respond to guest complaints in a professional and timely manner
- Liaise with housekeeping staff to ensure rooms are clean and well-maintained
- Confirm group reservations and arrange personalized services for VIP guests
- Upsell additional facilities and services when appropriate
- Maintain accurate records of bookings and payments
Requirements
- Previous experience as a Hotel Front Desk Agent, Receptionist, or similar role
- Proficiency in hotel reservations software, such as Visual Matrix
- Understanding of travel planning websites, like Booking and TripAdvisor
- Excellent customer service and communication skills
About Us
Comfort Inn & Suites is a leading hotel chain dedicated to providing exceptional guest experiences. We are committed to delivering high-quality service and amenities to our guests.
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