Front Desk Representative

4 weeks ago


Topeka, Kansas, United States TOPEKA INVESTMENT GROUP LLC Full time
Hotel Front Desk Agent

We are seeking a skilled and professional Front Desk Agent to provide exceptional customer service and support to our guests at our hotel. The successful candidate will be responsible for managing reservations, checking guests in and out, and handling various requests and needs during their stay.

Key Responsibilities:
  • Manage reservations and check guests in and out using a computerized system
  • Handle guest requests, such as booking tours or making restaurant reservations
  • Assist with check-in and check-out processes, including handling payments and issuing keys
  • Answer phone calls and respond to online inquiries in a timely and professional manner
  • Assist with organizing and setting up events and meetings
  • Handle guest complaints and concerns with grace and professionalism
  • Perform light cleaning duties, such as wiping down counters and restocking supplies

Requirements:
  • Previous experience as a front desk agent or in a customer service role is preferred
  • Strong communication and interpersonal skills
  • Ability to multitask and handle a high-volume workload
  • Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
  • Flexibility to work evenings, weekends, and holidays as needed

What We Offer:
  • Competitive salary
  • Employee discounts on hotel rooms and amenities
  • Opportunities for advancement within the company
  • Professional development opportunities
  • Positive and supportive work environment


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