Front Desk Specialist
2 months ago
Employment Benefits
:- Comprehensive medical, mental, dental, vision, and additional coverage
- Sick & Vacation leave
- Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
- Paid State Holidays (designated by the Governor annually)
- Employee discounts with the State of Kansas
- Retirement and deferred compensation programs
Position Summary:
As a key member of the State of Kansas team, the Customer Rep Specialist will provide exceptional customer service through front counter help desk and call center support for various programs, including Driver License, Driver Solutions, and Medical Vision. This role serves as a subject matter expert for KanLicense, performing driver-related activities in accordance with Kansas Statutes and Kansas Department of Revenue Policy. The unit is the primary contact center for all system process questions regarding KanLicense.Qualifications:
- Education: High school diploma or equivalent.
- Minimum Qualifications: Two years of experience in interviewing, investigating, or providing technical assistance to clients, customers, or the public, and two years of experience or education in auditing or accounting support work. Education may be substituted for experience as determined relevant by the agency.
Preferred Experience:
One year of experience in customer service or general office and one year of experience in a call/contact center. The ideal candidate will possess excellent proofreading and editing skills, along with good attention to detail. Additionally, hands-on experience with Microsoft Word, Excel, PowerPoint, and Access is highly desirable.Post-Offer, Pre-employment Requirements:
KBI and FBI fingerprinting is required due to involvement in the application/issuance process for KS Driver's License and/or KS ID Card.-
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