Customer Service Representative
2 weeks ago
Employment Benefits
:- Comprehensive medical, mental, dental, vision, and additional coverage
- Sick & Vacation leave
- Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
- Paid State Holidays (designated by the Governor annually)
- Employee discounts with the State of Kansas
- Retirement and deferred compensation programs
Position Summary: As a Customer Service Representative with the State of Kansas, you will serve customers through front counter help desk and call center support for Driver License, Driver Solutions, and Medical Vision programs. You will be the primary contact center for all system process questions regarding KanLicense, serving as subject matter experts for driver-related activities in accordance with Kansas Statutes and Kansas Department of Revenue Policy.
Qualifications:
Education: High school diploma or equivalent.
Minimum Qualifications: Two years of experience in interviewing, investigating, or providing technical assistance to clients, customers, or the public, and two years of experience or education in auditing or accounting support work. Education may be substituted for experience as determined relevant by the agency.
Preferred Experience: One year of experience in customer service or general office and one year of experience in a call/contact center. The ideal candidate would have excellent proofreading and editing skills along with good attention to details. In addition, hands-on experience with Microsoft Word, Excel, PowerPoint, and Access.
Post-Offer, Pre-employment Requirements: KBI and FBI fingerprint required due to involvement in application/issuance process for KS Driver's License and/or KS ID Card.
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