Client Services Representative
1 month ago
Employment Benefits
- Comprehensive medical, mental health, dental, vision, and additional coverage
- Sick and vacation leave
- Work-life balance initiatives: parental leave, military leave, jury duty leave, bereavement leave
- Paid state holidays as designated annually
- Employee discounts available
- Retirement and deferred compensation plans
Position Overview: This role involves assisting clients through front desk support and call center operations related to Driver Licensing, Driver Solutions, and Medical Vision programs. The business support unit acts as subject matter experts for KanLicense, facilitating driver-related tasks in compliance with state statutes and departmental policies. This unit serves as the primary contact center for all inquiries regarding KanLicense processes.
Qualifications:
Education: High school diploma or equivalent.
Minimum Qualifications: A minimum of two years of experience in interviewing, investigating, or providing technical assistance to clients, customers, or the public, along with two years of experience or education in auditing or accounting support. Relevant education may substitute for experience as determined by the agency.
Preferred Experience: At least one year of experience in customer service or general office settings, and one year of experience in a call/contact center. The ideal candidate will possess excellent proofreading and editing skills, along with strong attention to detail. Proficiency in Microsoft Word, Excel, PowerPoint, and Access is also preferred.
Post-Offer, Pre-employment Requirements: KBI and FBI fingerprinting are required due to involvement in the application and issuance process for state driver's licenses and/or state ID cards.
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