Customer Service Representative Front Desk

8 hours ago


Gastonia, North Carolina, United States Gsmsince1927 Full time
About GSM Services

GSM Services is a leading provider of home and commercial improvement services in the Greater Charlotte area. With a rich history dating back to 1927, we have established ourselves as a trusted partner for residential and commercial properties.

We take pride in our commitment to customer satisfaction and our dedication to providing high-quality services. Our team is comprised of skilled professionals who are passionate about delivering exceptional results.

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service, answering phone calls, and directing customers to the correct destination.

You will also be responsible for scheduling appointments, taking and relaying phone messages, and providing information to customers. Additionally, you will be expected to maintain a high level of knowledge about staff movements and ensure the security of our organization.

Key Responsibilities
  • Provide exceptional customer service to internal and external customers
  • Answer phone calls and direct customers to the correct destination
  • Schedule appointments for service and sales
  • Take and relay phone messages
  • Provide information to customers
  • Greet guests entering the organization
  • Direct customers and co-workers to the correct destination
  • Deal with queries from customers and co-workers
  • Ensure knowledge of staff movements in and out of the organization
  • Monitor visitor access and maintain security awareness
  • Provide general administrative and clerical support
  • Prepare correspondence and documents
  • Receive and sort mail and deliveries
  • Perform other duties as assigned
Requirements
  • Professional personal presentation
  • Information management
  • Attention to detail
  • Initiative
  • Reliability
  • Stress tolerance
  • Excellent verbal and written communication skills
  • Good computer skills, knowledge of common office applications
  • Demonstrated ability to multi-task in an intense, dynamic environment
  • Good interpersonal skills
  • Possess the ability to reach and write English to a High School Level


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