Customer Relations Associate

2 weeks ago


Gastonia, North Carolina, United States Pratt Industries Full time

Customer Service Representative

Position Overview: The Customer Service Representative plays a vital role in ensuring customer satisfaction by providing exceptional support and assistance to both internal and external clients.

Key Responsibilities:

  • Address complex customer inquiries through various communication channels, including phone and electronic correspondence.
  • Process orders, manage adjustments, and proactively promote products and services.
  • Respond to a diverse range of questions related to products, services, pricing, and account management.
  • Offer technical support and guidance on product applications, safety, and other relevant topics.
  • Coordinate customer service activities, including shipping and inventory management, by analyzing reports and data.
  • Draft and manage correspondence related to customer interactions, ensuring clarity and professionalism.
  • Educate customers about new and existing product lines to enhance their experience and satisfaction.
  • Build and maintain strong relationships with customers, acting as a liaison between them and the sales team.
  • Perform general office duties, including answering phones and processing documentation as needed.

Qualifications:

Experience: A minimum of one to two years in a customer service role is preferred.

Education: High school diploma or equivalent experience is required.

Skills:

  • Proficient in customer service practices.
  • Ability to effectively market and sell products and services.
  • Strong problem-solving and conflict resolution skills.
  • Excellent written and verbal communication abilities.
  • Capability to collaborate with various departments.
  • Technical knowledge related to product safety and operations.
  • Proficient in Microsoft Office Suite and other relevant software.

Work Environment: This position is situated in a professional office setting.

Physical Requirements: The role typically involves tasks such as typing, talking, and sitting for extended periods.



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