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Service Operations Representative
2 months ago
Customer Service Representative
Position Overview: The Customer Service Representative plays a crucial role in delivering exceptional support and assistance to both internal and external clients. This position is responsible for addressing inquiries, resolving issues, and fostering strong customer relationships.
Key Responsibilities:
- Manage complex customer requests through various communication channels, including phone and electronic correspondence.
- Process orders, handle inquiries related to products and services, and resolve customer complaints effectively.
- Provide expert guidance on product applications, safety, and operational procedures.
- Collaborate with other departments to ensure seamless service delivery and customer satisfaction.
- Document customer interactions and maintain accurate records of correspondence.
- Promote new and existing products to meet customer needs and enhance sales opportunities.
- Assist in coordinating logistics related to shipping, inventory, and sales activities.
- Perform general office tasks, including answering phones and processing documentation.
Qualifications:
Experience: A minimum of one to two years in a customer service role is preferred.
Education: High school diploma or equivalent experience.
Skills:
- Strong customer service and communication abilities.
- Proficient in problem-solving and conflict resolution.
- Ability to work collaboratively across departments.
- Familiarity with Microsoft Office Suite and other relevant software.
Work Environment: This role is situated in a professional office setting, requiring effective communication and organizational skills.
Physical Requirements: The position involves sedentary work, with occasional lifting of light objects and repetitive motions.
